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PRIVACY POLICY

Welcome to OperationExcel and our website at www.operationexcel.co.uk (our “website”). At OperationExcel we are committed to protecting and respecting your privacy. 

This privacy policy sets out the basis on which we will process any Personal Data that we may collect about you as a visitor to our website or our customers or potential customers, or other business partners or in any other cases where we specifically state that this policy will apply.

 

This policy further sets out how we protect your privacy and your rights in respect of our use of your Personal Data. 

WHAT IS PERSONAL DATA?


Personal Data is information that makes it possible to identify a natural person. This includes in particular, your name, date of birth, address, telephone number, e-mail address, but also your IP address. 

WHAT IS PROCESSING?


"Processing" means and covers virtually any handling of data.

WHAT LAW APPLIES?


We will only use your Personal Data in accordance with the UK's Data Protection Act (“DPA”) and the EU's General Data Protection Regulation (“GDPR”), and of course only as described in this Privacy Policy.

WHO IS RESPONSIBLE FOR DATA PROCESSING?


The responsible party within the meaning of the above is OperationExcel Ltd of Unit 29 Highcroft Industrial Estate Enterprise Road, Horndean, Waterlooville, United Kingdom, PO8 0BT (“OperationExcel”, “we”, “us”, “our”). If you want to contact us or if you have any questions, you can reach us by email using support@operationexcel.co.uk.

WHAT ARE THE LEGAL BASES FOR PROCESSING PERSONAL DATA?


In accordance with the DPA and the GDPR, we have to have at least one of the following legal bases to process your Personal Data: a) you have given your consent, b) the data is necessary for the fulfilment of a contract / pre-contractual measures, c) the data is necessary for the fulfilment of a legal obligation, or d) the data is necessary to protect our legitimate interests, provided that your interests are not overridden. 

WHAT PERSONAL DATA DO WE COLLECT FROM YOU?


We may collect and process the following Personal Data about you:

a) Personal Data that you give us:


This is information about you that you give to us by filling in forms on our website (or other forms that we ask you to complete), or when you use our services, or join the Anti-Advice Club, or correspond with us by telephone, post, email or otherwise. It may include, for example, your name, address, email address and telephone number; information about your business relationship with us; and information about your requirements, background and interests. 

We also process the Personal Data involved in your use of our services in order to be able to provide our contractual services. This includes in particular our support, correspondence with you, invoicing, fulfilment of our contractual, accounting and tax obligations. Accordingly, the data is processed on the basis of fulfilling our contractual obligations and our legal obligations.

b) Personal Data that our website and other systems collect about you: 


If you visit our website it will automatically collect some information about you and your visit, including the Internet protocol (IP) address used to connect your device to the Internet and some other information such as the pages on our site that you visit. This is used to monitor the performance of the website and improve the experience of visitors to the website. 

We use so-called cookies on our website. Cookies are pieces of information that are transmitted from our web server or third-party web servers to your web browser and stored there for later retrieval. Cookies may be small files or other types of information storage. As set out in the UK’s Privacy and Electronic Communications Regulations (“PECR”) and the EU`s Privacy and Electronic Communications Directive (“PECD”), we need to obtain consent for the use of Non-essential Cookies. For further information on the cookies we use, please refer to our Cookie Policy.

Our website uses a cookie consent tool to obtain your consent to the storage of cookies and to document this consent. When you enter our website, the following Personal Data is transferred to us: i) Your consent(s) or revocation of your consent(s); ii) Your IP address; iii) Information about your browser; iv) Information about your device; v) Time of your visit to our website. 

c) Other information: 


We may also process aggregated data such as statistical or demographic data for any purpose including improving our website and services. Aggregated data could be derived from your Personal Data but is not considered Personal Data in law as this data will not directly or indirectly reveal your identity. However, if we combine or connect aggregated data with your Personal Data so that it can directly or indirectly identify you, we treat the combined data as Personal Data which will be used in accordance with this privacy policy. 

DATA PROCESSING THROUGH THIRD-PARTY SERVICES 


We use content or service offers of third-party providers on the basis of our legitimate interests in order to integrate their content and services ("content"). This always requires that the third-party providers of this content are aware of the IP address of the user, as without the IP address they would not be able to send the content to their browser. The IP address is therefore necessary for the display of this content. 

The following provides an overview of third-party providers and their content, together with links to their privacy policies, which contain further information on the processing of data and so-called opt-out measures, if any: a) Hosting and Content Management System:  Wix.com LTD; b) Analytics: Google Analytics by Google LLC; c) Booking Tool: Wix Booking by Wix.com LTD 

HOW WILL WE USE YOUR PERSONAL DATA?


We may collect, store and use your Personal Data for the following purposes:


to operate, manage, develop and promote our business and, in particular, our relationship with you and related transactions including, for example: 


marketing purposes (when we have either gathered prior opt-in consent and/or have a legitimate interest to send you communications which we believe to be relevant and of use to you); 
accounting and billing / payment purposes;
to operate, administer and improve our website and other aspects of the way in which we conduct our operations;
to offer you our services;
to provide you with services or information that you may have requested; and
to keep you informed and updated on relevant or services you may be interested in.
to protect our business from fraud, money-laundering, breach of confidence, theft of proprietary materials and other financial or business crimes; 
to comply with our legal and regulatory obligations and bring and defend legal claims and assert legal rights; and
if the purpose is directly connected with an assigned purpose previously made known to you.

We will only process your Personal Data as necessary so that we can pursue the purposes described above and where we have a legal basis for such processing. Where our lawful basis for processing is that such processing is necessary to pursue our legitimate interests, we will only process your Personal Data where we have concluded that our processing does not prejudice you or your privacy in a way that would override our legitimate interest. In exceptional circumstances we may also be required by law to disclose or otherwise process your Personal Data. 

DATA SHARING


In certain cases, it is necessary to transmit the processed Personal Data in the course of data processing. In this respect, there are different recipient bodies and categories of recipients.

a) Internal
If necessary, we transfer your Personal Data within OperationExcel. Access to your Personal Data is only granted to authorised employees who need access to the data due to their job, e.g., to provide our services or to contact you in case of queries. 

b) External bodies
Personal Data is transferred to our service providers in the following instances:
in the context of fulfilling our contract with you,
to use marketing services and to advertise our services online,
to communicate with you,
to provide our website, and 
to state authorities and institutions as far as this is required or necessary.

c) International transfers 
We may transfer your Personal Data to other companies as necessary for the purposes described in this Privacy Policy. In order to provide adequate protection for your Personal Data when it is transferred, we have contractual arrangements regarding such transfers. We take all reasonable technical and organisational measures to protect the Personal Data we transfer.

SOCIAL MEDIA


We are present on social media on the basis of our legitimate interest. If you contact or connect with us via social media, we and the relevant social media platform are jointly responsible for the processing of your data and enter into a so-called joint controller agreement. The Personal Data collected when contacting us is to handle your request and the bases are both your consent and our legitimate interest.

When you visit our social media profiles, we, as the operator of the profile, process your actions and interactions with our profile (e.g., the content of your messages, enquiries, posts or comments that you send to us or leave on our profile or when you like or share our posts) as well as your publicly viewable profile data (e.g., your name and profile picture). Which Personal Data from your profile is publicly viewable depends on your profile settings, which you can adjust yourself in the settings of your social media account. The legal basis is our legitimate interest and your consent.

ADVERTISING


We would like to show you interesting advertising outside of our website and use various third-party tools and cookies for this purpose. These collect and process information about your activities on our website - for example, which products you are interested in or which pages you visit. By knowing what you are looking for and how you use our website, we can adapt our advertising to your needs. And thus increase the likelihood that you will also be shown suitable and interesting advertising outside our website.

We also analyse this data to evaluate the relevance of the advertisements and to optimise the advertisements for you. Through the tools, your browser regularly establishes a connection to the server of the tool provider when you visit our website. For some tools, we have no direct influence on what data is processed by the providers. The following personal data may be processed by third-party providers i) HTTP header information (e.g., IP address, web browser, website URL, date and time); ii) measuring pixel-specific data (e.g., pixel ID and cookie ID); and iii) additional information about visits to our website (e.g., orders placed, products clicked on). The legal bases for processing are our legitimate interest and your consent in case of cookies. For further information, please refer to our Cookie Policy.

HOW LONG DO WE KEEP YOUR PERSONAL DATA?


We will delete your Personal Data when we no longer need such Personal Data, for instance where:
it is no longer necessary for us to retain your Personal Data to fulfil the purposes for which we had collected it; 
we believe that your Personal Data that we hold is inaccurate; or 
in certain cases where you have informed us that you no longer consent to our processing of your Personal Data.

Sometimes, however there are legal or regulatory requirements which may require us to retain your Personal Data for a specified period, and in such cases we will retain your Personal Data for such specified period; and we may need to retain your Personal Data for certain longer periods in relation to legal disputes, and in such cases we will retain it for such longer periods to the extent required.

DATA SECURITY


Our website uses SSL or TLS encryption to ensure the security of data processing and to protect the transmission of confidential content, such as orders, login data or contact requests that you send to us. We have also implemented numerous security measures (“technical and organisational measures”) for example encryption or need to know access, to ensure the most complete protection of Personal Data processed through our website. 

YOUR RIGHTS AND PRIVILEGES 


a) Privacy rights 
You can exercise the following rights:
The right to access;
The right to rectification;
The right to erasure;
The right to restrict processing;
The right to object to processing;
The right to data portability.

b) Updating your information and withdrawing your consent 
If you believe that the information we hold about you is inaccurate or request its rectification, deletion, or object to legitimate interest processing, please do so by contacting us.

c) Access Requests 


In the event you want to make a Data Subject Access Request, please contact us. We will respond to requests regarding access and correction as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days, we will tell you why and when we will be able to respond to your request. If we are unable to provide you with any Personal Data or to make a correction requested by you, we will tell you why.

d) Complaint to a supervisory authority


The Information Commissioner's Office (ICO) is the UK`s authority in matters of data protection. You have the right to make a complaint at any time to the ICO (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO in the first instance.

e) What we do not do


We do not request Personal Data from minors and children;
We do not process special category data without obtaining prior specific consent;
We do not use Automated decision-making including profiling; and

HELP AND COMPLAINTS


If you have any questions about this policy or the information we hold about you please contact us.

CHANGES


The first version of this policy was issued on Friday 19th of July 2024 and is the current version. Any prior versions are invalid and if we make changes to this policy, we will revise the effective date. 

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